![]() Helpjuice’s UI is intuitive, user-friendly, and customizable.Helpjuice also provides in-depth reports and analytics regarding customer inquiries, in turn allowing users to focus on developing content and documentation to provide more valuable information to their customers.Īs for what Helpjuice’s customers like best about the software, there are a few key aspects to point out: Customers can find these answers by either browsing the knowledge base manually or by using Helpjuice’s intelligent search capabilities. Such customization allows users to tailor the look and feel of both their customer-facing knowledge base as well as their internal knowledge base to that of their brand.Īs far as functionality goes, Helpjuice allows for simultaneous internal editing of knowledge base articles – meaning multiple agents can collaborate remotely to make improvements to a single document at a single time.Īdditionally, agents can tag and categorize documents as appropriate, allowing their customers to easily find the answers they’re looking for. It’d be silly not to, no?Īnyway, Helpjuice focuses specifically on enabling users to create a fully-customizable knowledge base to be used by both internal employees and their customers. Of course we’re going to have our knowledge base software a the top of the list. ![]() Without further ado, let’s dive into the 15 best competitors to Zendesk's popular help desk software. Where each tool shows room for improvement.The features and functions of each specific tool.Throughout this handy guide, we’ll explain: The Best Rated Zendesk Alternatives & CompetitorsĪt any rate, knowing that Zendesk isn’t the best tool for every company out there, we’ve put together the following list of the best available Zendesk competitors and alternatives: On the other side of this, smaller companies that do purchase the entire Zendesk suite may not end up using all of the tools it includes, anyway. According to one Capterra review from earlier this year, "Zendesk seems to have done all of its innovation years ago as the product has achieved a plateau of functionality of features."Īdditionally, while Zendesk does provide a number of purchasing options and pricing tiers, some companies may end up spending more than they’d hoped to receive the specific features they need. Going along with this, many users report that Zendesk seems to have already “done it all” in terms of features and functionality. For startup companies operating on a budget, Zendesk might simply be too much for them to handle for the time being. In terms of robustness, Zendesk is at the head of its class.įor one thing, the software’s robustness and advanced functionality can actually be a turnoff for organizations with limited time and resources on hand. Zendesk’s suite provides an all-in-one solution for organizations in need of a customer relationship management tool, help desk software, online knowledge management, team collaboration, and more. If you’ve been looking for a tool to help you manage customer inquiries and service requests for any period of time, you’ve probably heard of Zendesk.
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